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OVID

Welcome to OVID Professionals™️ App Support

We’re here to ensure your experience with the OVID Professionals™️ App is seamless and productive. This support page provides all the resources you need to troubleshoot issues, find answers to common questions, and get in touch with our support team.

Frequently Asked Questions (FAQs)

1. How do I download and install the OVID Professionals™️ App?

To download the OVID Professionals™️ App, visit the Apple App Store on your iOS device. Search for “OVID Professionals™️” and tap the download button. Once installed, open the app and log in using your OVID account credentials.

2. How do I manage my account details?

To manage your account, navigate to the “Account” section within the app. Here you can update your payment methods, shipping addresses, purchase history, and address book. All changes will be saved and applied to future orders.

3. How do I place an order through the app?

Simply browse through the product categories or use the search function to find specific items. Add products to your cart and proceed to checkout. Make sure your payment and shipping details are correct before confirming your order.

4. What should I do if I experience issues with my order?

If you encounter any issues with your order, such as a payment error or incorrect shipping information, please contact our support team immediately through the live chat feature within the app or by emailing support@ovid.hair.

5. How can I access user manuals and troubleshooting guides?

User manuals and troubleshooting guides are available in the “Support” section of the app. You can access step-by-step instructions and video tutorials to help you get the most out of your OVID tools.

6. How do I contact live chat support?

For real-time assistance, tap the “Live Chat” button within the app. Our support team is available Monday through Friday from 8 AM to 8 PM and Saturdays from 8 AM to 6 PM. We’re also available on most holidays.

Troubleshooting Tips

If you encounter issues while using the OVID Professionals™️ App, here are some common troubleshooting steps:

  • App Not Responding: Close the app and reopen it. If the problem persists, restart your device and try again.

  • Unable to Log In: Ensure your username and password are correct. If you’ve forgotten your password, use the “Forgot Password” feature to reset it.

  • Order Issues: Double-check your payment and shipping information before confirming an order. If an issue arises post-purchase, contact support immediately.

User Manuals and Guides

Access detailed user manuals and video guides for all OVID hair tools. Whether you need help with setup, usage, or maintenance, our comprehensive guides are available to assist you at any time. Navigate to the “Support” section in the app to view or download the manuals.

Contact Support

If you need further assistance, our support team is here to help. You can reach us through the following channels:

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  • Live Chat: Available directly in the OVID Professionals™️ App from 8 AM to 8 PM Monday through Friday and 8 AM to 6 PM on Saturdays. We’re available on most holidays.

  • Email: Send your queries to support@ovid.hair. Our team will respond promptly to assist you.

 

We are committed to providing the highest level of support to our licensed hair industry professionals. Your satisfaction is our priority, and we are here to ensure your experience with the OVID Professionals™️ App is exceptional.

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